Baxter Auto Parts
All returns must be in the original manufacturers box and un-opened, originally purchased from Baxter Auto Parts, and accompanied by the original invoice number of the purchase. New returns made within 25 days of purchase will not be charged a restocking fee. New returns after 30 days will be charged a 25% restocking fee. New returns made over 90 days of purchase will be charged a 45% restocking fee. All chemicals, oil products, paints, waxes, and additives are non-returnable.
Lost or damaged goods:
All claims for the loss or damage of merchandise must be made by the customer directly against the carrier. Once the freight forwarder has picked up and is in receipt of the merchandise, liability for same becomes their responsibility. We therefore, will not accept payment deductions or give credit in these circumstances.
All parts sold by Baxter Auto Parts are warranted only through the guidelines set forth by the manufacturer of the product. Baxter Auto Parts will in no way accept responsibility for any and all parts sold. Defective parts and goods will be considered for replacement, repair, or credit at the sole discretion of the manufacturer.
Baxter Auto Parts does not assume any responsibility for labor involved in installation of any merchandise. We will, as a courtesy to our customers, forward information to a manufacturer for consideration. All claims are left to the sole discretion of the manufacturer. In order to speed this process the following criteria must be met. (1) The product must have failed within the manufacturers warranty period. (2) The customer must provide the merchandise being considered for claim with all warranty tags completed. (3) Copies of the following must be returned with the merchandise to your sales rep: (a) a written explanation of the claimed defect. (b) The original purchase invoice from Baxter Auto Parts. (c) The original work order. (d) The new work order showing warranty work performed with the total amount of claim requested.